Legal
Cancellation policy
Plans change, and so does the weather. Here is what happens in each case.
If you cancel
Cancel for free until 18:00 Cairo time the day before your trip, and we refund the full amount to your card. PLACEHOLDER: confirm the cut-off and how long a refund takes to appear.
If you cancel after that time, or do not show up, your seats stay empty. PLACEHOLDER: state what is refunded after the cut-off. Please tell us anyway. We may refuse a later same-day booking from the same contact details.
If you want to change the date
Send us a message with your booking code and the new date. If there is space on the new date, we move your booking for free.
If we cancel
If the port closes or the captain cancels the trip because of the weather, you choose: another date, or a full refund. If a trip ends early for safety reasons, you get part of your money back. The captain decides how much.
How to cancel
Send us a WhatsApp or email with your booking code. Your cancellation counts from the time we receive your message, not when we read it.